Refund Policy

Last updated 14 October 2026. Synap is operated by Linkrra LLC, a Wyoming limited liability company. Refund requests go to weare@linkrra.com. This policy sits alongside our Terms of Service; where the two meet, the Terms govern.

What you buy

Prepaid usage credits, denominated in US dollars. Credits are spent as you send requests — charged by the tokens used and the price of the model that served them. Prices are on the pricing page. We do not sell a token, a coin or any crypto asset.

Charged in error

Write to weare@linkrra.com and we refund it. We would rather refund than argue.

Unused credits bought outright

Refundable on request within 14 days of purchase, to the original payment method. Outside that window they stay in your balance and do not expire.

Credits already used

Credits spent on requests we served are not refundable.

Cancelling a plan

Cancel yourself at any time from your account page. Cancellation takes effect at the end of the period you have already paid for: you keep that time, the credits already issued stay in your balance, and you are not billed again. We do not pro-rate a period in progress.

Suspended accounts

If we suspend an account for breaking the acceptable-use rules in our Terms, the unused balance is refunded where the law requires it.

How to ask

Email weare@linkrra.com from the address on the account, with the date and amount. Approved refunds are returned to the original payment method.